Support

Once a system is deployed, there is still work to be done.  That’s because a system seems only as good as its most pained user.  In addition to our information management services, we provide comprehensive support services to assist you with general administrative duties and to help ensure your end users are able to do their work using the system.

We offer a variety of support services including remote help desk, emergency technical, and onsite system support.  Contracted on an hourly, monthly, or annual basis, Momentum works as an extension of your existing support staff.  Unlike other service support providers, Momentum routinely conducts in-depth knowledge transfer sessions with your staff to reduce overall support requirements.  Whether it is to help you eliminate overhead or to transition existing support functions to emerging technologies, Momentum delivers the skills and the responsiveness you demand.

Put Momentum into your support efforts with these offerings:

• Livelink onsite and remote administration support
• Oracle and SQL*Server onsite and remote administration support
• Direct end-user help desk support (via phone or email) using automated tracking software
• Supplemental help desk support
• After hours emergency technical support
• Remote and onsite diagnostic and system tuning

Check out these project examples:

• U.S. Army Corps of Engineers (USACE), JRFC Livelink Support
• U.S. Air Force, Office of Special Investigations, OSI Link Support
• Joint Program Executive Office–Chemical and Biological Defense (JPEO-CBD), IDE Support