Correspondence Management

Momentum Systems and Open Text have joined forces to deliver the most robust correspondence control and collaboration solution available in the industry. Livelink for Correspondence Management (LCM) extends Open Text Livelink by providing tools to support the capture, tracking, and management of correspondences and related administrative tasks. Unlike competing products, LCM offers web-based enterprise-wide deployment options following all GPEA and DoD record management standards.

With Livelink for Correspondence Management, you can:

• Capture all incoming correspondence from a variety of sources including paper, email, scanned images, telephone, faxes, and handwritten notes.
• Support broad audience submissions including all US government agencies, White House, intra-agency, and general public correspondences.
• Manage responses, work tasks, supporting documentation, and acknowledgment letters.
• Automate letter preparation using existing desktop tools.
• Map key objectives such as timeliness, accountability, and accessibility.
• Accommodate both pre-defined and ad-hoc business processes.
• Help improve standards and automate business processes enterprise-wide.
• Provide a single point of access, accessible through simply a web browser.
• Include pre-built reports and quick access query screens. Easily supports popular SQL reporting tools.
• Integrate with existing security systems including Windows and LDAP.
• Comply with government standards including Section 508 Accessibility, DOD 5015 Records Management, GPEA, and E-Signature.

For more information, check out the Livelink Correspondence Management Product Overview and the Livelink Correspondence Management Data Sheet.

Or, check out these project examples:

• Equal Employment Opportunity Commission (EEOC), CTS
• Social Security Administration (SSA), Assignment and Control Tracking (ACT)
• U.S Department of Health and Human Services (HHS), PIMS