Suspense & Activity Tracking
Every manager wishes to track trends, reduce risk, and resolve issues before they become problems. Unfortunately, in diverse organizations, clear staff roles and assignments are muddled as suspenses and work requests are processed through letters, emails, and phone calls. Many times the simplest question, such as “Who is working on a particular task?” becomes hard to answer. Across a large organization, it becomes even more difficult to meet deadlines and to make group decisions efficiently. In any environment where response times are a critical measurement of performance, effective suspense management is imperative.
Momentum Systems and Open Text Corporation offer a complete, enterprise-wide solution for managing and tracking task assignments or “suspenses”. Operating exclusively in the web browser and leveraging Open Text’s world-class knowledge management tools, Momentum’s customized Livelink tools provide an effective solution for:
- Optimizing work loads;
- Improving communication between organizations; and
- Promoting organization efficiency.
Improve Productivity by Providing a Single Enterprise View
Today, with advances in web-based technology, organizations have the unique opportunity to unite communication channels and solve many inherent problems related to tracking and managing task assignments. Livelink for Suspense Tracking and Livelink for Work Request Management, developed using the latest J2EE architecture, extends the capabilities of Livelink and provides a single view to all your work—enterprise-wide.
For more information, check out the Product Overviews on Livelink for Suspense Tracking and on Livelink for Work Request Management. Or, check out the Data Sheet on both products.
Or, check out these project examples: