Every manager wishes to track trends, reduce risk, and resolve issues before they become problems. Unfortunately, in diverse organizations, clear staff roles and assignments are muddled as suspenses and work requests are processed through letters, emails, and phone calls.  Many times the simplest question, such as "Who is working on a particular task?" becomes hard to answer. Across a large agency, it becomes even more difficult to meet deadlines and to make group decisions efficiently.  In any environment where response times are a critical measurement of performance, effective suspense management is imperative.

Momentum Systems offers a complete, enterprise-wide Open Text solution for managing and tracking task assignments or “suspenses”. Operating exclusively in the web browser and leveraging Open Text’s world-class knowledge management tools, it is an effective solution for:

• Optimizing work loads
• Improving communication between organizations
• Promoting organization efficiency